We are Faultless Solutions

Even though Steve Faultless’s name is on the door, it is Dion that makes it all happen. With 32 years experience, he knows it all. As General Manager, Dion will oversee all our operations and no one is better qualified to do so. He is the other half of our family business and he brings with him, both his son and brother. Given the size of his family, we suspect there will be more to come.

Karina Jensen holds an Honours BA from the University of Toronto and a Masters in Environmental Studies from York University.  She intends to utilize her expertise in environmental stewardship to provide a broader spectrum of options and strategies to Faultless Solutions allowing customers to minimize their environmental impact without sacrificing their bottom-line.  She also brings with her over 20 years experience managing the most boutique and upscale venues in downtown Toronto.

In the past five years she has worked with an experiential marketing agency where she managed the Toronto International Film Festival sponsorship programs for both Visa Canada and Lindt Canada.  Her combined hospitality and marketing expertise will also ensure customers are properly serviced and that the company promotes the products and suppliers in the most desirable way possible.  As Steve’s wife and with these skills, she completes our team.

Dion’s brother Brian has over 25 years managing warehouse operations and knows the hose and fittings business better than most. He will continue to bring his expertise and experience ensuring your hose and fittings are safely coupled, welded and as ordered. If you need answers from someone in the warehouse, you’ll likely get Brian on the other line and you’ll quickly see how knowledgeable and helpful he will be.

Steve’s younger brother has worked in private security for over 20 years. He is returning to the hose distribution business and will be responsible for ensuring your product arrives as ordered and on time. Joe will manage all aspects of deliveries and receivables and he takes immense pride in being a “Faultless” and thus never doing things wrong, so we defy you to find something wrong with your order and take Joe down off his high horse.

Dion’s son Derek is the last member of the Williams clan. He brings with him over 5 years of maintenance and mechanical applications skills bringing an added level of safety to our clients. Derek’s skills and experience are focused on ensuring you receive the safest and most effective product for the application or job being used. He is constantly researching how we can service and maintain your goods in new and cost-cutting ways and we actively encourage him to continue in this practice.